How to Prepare for Your Carpet Cleaning day:
- Gated community,please have your access code ready for us prior to arrival or entering. We do not search by name on the key pad.
- No service will be provided without the presence of the resident, owner or a related person.
- Residents please light vacuum is recommended to remove loose debris and hair prior to our arrival.
- We kindly advise placing pets away during our service visit for safety precautions.
- Expect a 30-60 minute time on your scheduled date depending upon the requested services.
- Due to high demand of our services, we’re working hard to help every customer in a timely manner.We will move on to the next customer if unable to communicate with you.
- 24Hrs advance notification is required for any rescheduling or voucher subject to forfeiture.
- Running water supply must be available in order to perform any cleaning service.
- We do not move heavy furniture; we’ll only clean open or exposed surfaces.
- The average drying time is between 3-8 hours or up to 24 hours depending on the amount of air flow. We highly recommend switching ceiling on, AC between 70-78 degrees or windows and doors opened.
What You Need to Know:
- Due to our truckmount system or equipment, we are unable to provide service in areas located more than 200 feet from the truck.This is not negotiable.
- The closest available parking to the job site is required and should be cleared prior to our arrival.
- Additional fee may apply for heavily soiled or stained carpet; will discuss before cleaning.
- Rooms larger than 15×15 will be considered as two rooms for billing purposes.